Frequently Asked Questions
On this page you will find a lot of information. It is a collection of answers to frequently asked questions. You can expand the tab with your question to find the answer.
SAMPLE
TRAVEL-SIZE
FULL-SIZE
The samples are delivered in good reusable jars of 30ml. The oil and other liquid are in a dropper bottle of 10ml with the exception of a spray, this is in a 25ml spray bottle. Did you order 5ml or 20ml? These are delivered in bottles of 10ml or 25ml and are therefore not completely filled.
Each jar or bottle has a sticker with the name of the product and, very usefully, whether it contains protein or not!
If you have ordered before 23:59, your order will be packed and dispatched the next working day.
It may happen that a product is not in stock after all, if this is the case you will receive an email informing you that your order is on hold.
After submitting the order, the delivery time depends on how busy our shipping partner is. Unfortunately we have no influence on this, especially during busy periods please allow for possible delays.
Shipping costs are according to PostNL rates. We use the rates below to keep the prices of the products themselves as low as possible.
Shipping within the Netherlands:
- Parcel post: €5.95 - FREE shipping from €50.00
Shipping outside the Netherlands:
- Belgium & Germany: €7.95 - FREE shipping from €75.00
Sure! You can pick up your order by appointment in Zoetermeer (ZH) on Monday to Friday between 16:00 and 19:00.
When your order is ready to be picked up, you will receive an email from us and we can make an appointment.
Please send us an email with the correct address details as soon as possible. As long as the package has not yet been sent, we can still change this information.
Has your package already been sent? Then we will receive your package back. The shipping costs will be charged again to send the package again.
Can happen! You can report this yourself via email. If this does not happen, the order will be sent to a postNL point close to the home address.
If you have not collected the package after 7 days, it will be returned to us. We will then process the package as "not collected". For this we charge €8.95 administration costs. These costs will be deducted from the original order amount, the remaining amount will be refunded to you on the account with which you originally paid for the order.
Do you want to cancel the order without administration costs? Then make sure you pick up the package at the PostNL point and follow the steps from our return policy.
The samples are delivered as described in the first tab, and can be seen in the pictures at the top of the page. The title of the product states (SAMPLE).
The Travel Size Products are original. You will receive them as they are on the picture with the product and in the title of the product (TRAVEL-SIZE)
Would you like to order a product that is not offered on the site, please let us know by sending an email via the contact form. If there is more demand for this, this product may be purchased!
Do you have a question about your order or do you want to know something else? Then you can always send us an email via the contact form or to info@curlcandy.nl